Fermigo Privacy Policy

Fermigo is a playful learning app for children, designed to help them build critical thinking skills through short games, puzzles, estimation challenges, and offline prompts.

We care deeply about children’s privacy. Fermigo is designed to collect as little personal information as possible, avoid unnecessary tracking, and give parents and guardians control.

This Privacy Policy explains what information we collect, how we use it, and what choices parents and guardians have.

1. About this Privacy Policy

This Privacy Policy applies to:

• the Fermigo Android app;
• the Fermigo website;
• emails, support requests, surveys, or other direct communication with us.

This policy applies globally. Some countries and regions have additional privacy rights, so we include extra information for certain locations below.

By using Fermigo, visiting our website, or contacting us, you agree that your information will be handled as described in this Privacy Policy.

If you are a parent or guardian using Fermigo with your child, please read this policy carefully.

2. A child-friendly note

Fermigo is a place where you can play thinking games.

We do not want you to share private information about yourself. You should not send us your full name, home address, phone number, school name, photos, or anything private.

If you have questions about privacy, ask your parent or guardian to contact us.

3. Information we do not collect from children

Fermigo does not ask children to provide:

• full name;
• email address;
• phone number;
• home address;
• precise location;
• school name;
• photos or videos;
• voice recordings;
• contact lists;
• private messages;
• social media accounts;
• health information;
• biometric information.

Fermigo does not include public posting, open chat, or communication between children.

If a parent or guardian voluntarily sends us a message that includes information about a child, we will only use that information to respond to the request and provide support.

4. Information collected through the Fermigo app

Fermigo may collect limited information related to app use. This may include:

• completed games or activities;
• selected answers;
• progress indicators, such as XP or streak status;
• app settings, such as sound on/off;
• session completion;
• general activity within the app;
• crash reports or technical errors;
• device type, operating system version, app version, and language settings.

We use this information to:

• make the app work;
• save and display progress;
• improve the learning experience;
• understand whether games and activities are working properly;
• detect and resolve bugs or crashes;
• maintain app security;
• improve Fermigo over time.

Game progress and related app activity, including completed activities, selected answers, XP, streak status, and session information, may be stored in Fermigo’s cloud-based backend, which is provided through Supabase. Supabase provides the database infrastructure used to store and process this information on our behalf.

Certain app preferences, such as sound settings, may also be stored locally on the user’s device so that they remain available when the app is used again.

We do not use this information to show targeted advertising to children.

5. Parent or guardian information

We may collect information from parents or guardians when they:

• contact us by email or through a support form;
• subscribe to Fermigo updates;
• request help;
• complete a survey;
• make a purchase or manage access through Google Play;
• request access, correction, or deletion of data.

This information may include:

• name;
• email address;
• message content;
• subscription or purchase status;
• support history;
• communication preferences.

We use this information to:

• respond to questions;
• provide customer support;
• manage access or subscriptions;
• send parent-facing updates, if the parent has chosen to receive them;
• improve Fermigo;
• comply with legal obligations.

6. Payments and subscriptions

If Fermigo offers paid access, subscriptions, or in-app purchases, payments will be handled through Google Play.

We do not directly collect or store your full payment card information.

Google may provide us with limited information needed to confirm purchase or subscription status, such as a transaction ID, subscription status, or related purchase information.

For details about how Google handles payment information, please review Google’s own privacy and payment policies.

7. Website information

When you visit the Fermigo website, we may collect basic technical and usage information, such as:

• pages visited;
• browser type;
• device type;
• approximate location based on IP address;
• referring website;
• date and time of visit;
• interactions with forms or buttons.

We may use this information to:

• operate the website;
• understand website performance;
• improve content and navigation;
• respond to contact form submissions;
• prevent spam, abuse, or security issues.

8. Cookies and similar technologies

The Fermigo website uses cookies and similar technologies to operate properly, understand how visitors use the website, measure the effectiveness of our communications and advertising campaigns, and improve our content and services.

We currently use the following categories of cookies and technologies:

• Essential cookies, which are necessary for the website to function properly and to provide basic security and technical features.
• Google Analytics, which helps us understand how visitors interact with the website, including which pages are visited, how visitors navigate the website, and general information about devices and browsers.
• Meta Pixel, which helps us measure actions taken on the website, evaluate the performance of advertising campaigns on Meta platforms, and improve campaign delivery and measurement.
• TikTok Pixel, which helps us measure website activity, understand the performance of TikTok advertising campaigns, and support campaign attribution and optimization.

Depending on their settings and the choices made through our cookie consent tool, Google, Meta, and TikTok may receive information such as cookie identifiers, IP address, browser and device information, pages viewed, referral information, and actions taken on the Fermigo website.

Essential cookies may be used without consent where permitted by law. Analytics and marketing technologies are activated only after consent where this is required by applicable law. Visitors can accept, reject, or manage non-essential cookies through the cookie settings available on the website and may change their choices at any time.

These technologies are used on the Fermigo website for analytics, campaign measurement, and communication with parents and other adult users. We do not knowingly use cookies or similar technologies to create advertising profiles about children or to serve targeted advertising to children.

Visitors may also manage or delete cookies through their browser settings. Disabling certain cookies may affect how some parts of the website function.

9. Analytics and diagnostics

Fermigo does not currently use a separate third-party analytics or crash-reporting SDK within the app.

The app uses the Supabase SDK to connect securely to Fermigo’s cloud-based backend and to store and retrieve information required for the app to function, including game progress and related app activity, as described in Section 4.

When the app communicates with our Supabase backend, limited technical logs and request information may be generated. This may include:

• the date and time of a request;
• request and response information;
• technical error details;
• network information, which may include an IP address;
• information needed to operate, secure, monitor, and troubleshoot the backend.

We use this information only to:

• operate and maintain the app;
• save and retrieve progress;
• identify and resolve technical problems;
• monitor the reliability and security of our backend;
• prevent misuse or unauthorized access;
• improve the performance of Fermigo.

The Supabase SDK is not used to track children across other apps or websites, show targeted advertising, or create advertising profiles about children.

Fermigo only sends app activity information to Supabase where this has been intentionally implemented as part of the app’s functionality. The use of Supabase does not, by itself, mean that Fermigo collects device models, operating system versions, full crash reports, or information about activity in other apps.

If we add any separate analytics, diagnostics, crash-reporting, or other third-party SDKs in the future, we will update this Privacy Policy and the relevant Google Play disclosures before using them. We will only use services that are appropriate for a children’s app and configure them with children’s privacy and data protection requirements in mind.

10. Advertising

Fermigo does not currently show third-party advertising to children.

We do not use children’s personal information for targeted advertising.

We do not knowingly share children’s personal information with advertising networks for behavioral advertising.

If this ever changes, we will update this Privacy Policy and obtain any consent required by law before making the change.

11. Offline challenges

Fermigo may suggest offline challenges, such as estimation tasks, observation games, or parent-child conversation prompts.

These challenges are designed to happen outside the app.

Fermigo does not record, listen to, photograph, or collect the results of offline challenges unless a parent or guardian voluntarily sends that information to us.

12. How we share information

We do not sell or rent personal information.

We may share limited information only in the following situations:

Service providers

We may use trusted service providers to help us operate Fermigo, such as:

• cloud hosting providers;
• database providers;
• analytics or crash-reporting tools;
• email tools;
• customer support tools;
• payment or subscription tools;
• security and anti-spam tools.

These providers may only use the information as needed to provide services to Fermigo.

Legal reasons

We may share information if we reasonably believe it is necessary to:

• comply with applicable law;
• respond to a valid legal request;
• protect the rights, safety, or security of Fermigo, our users, or others;
• investigate fraud, abuse, or security issues;
• enforce our terms or policies.

Business changes

If Fermigo is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction. If this happens, we will continue to protect personal information in line with this Privacy Policy.

13. International availability and data transfers

Fermigo may be available worldwide.

This means that information may be processed in countries other than the country where you live. These countries may have different privacy laws.

Where required, we use appropriate safeguards to protect personal information during international transfers.

14. Data retention

We keep information only for as long as needed.

In general:

• app progress is kept while the app profile or account is active;
• technical logs and crash reports are kept for a limited period;
• support messages are kept as long as needed to resolve the request and maintain appropriate records;
• purchase or subscription records may be kept as required by law, accounting rules, or Google Play requirements.

Parents and guardians may request deletion of information related to their child by contacting us.

15. Security

We use reasonable technical and organizational safeguards to protect personal information.

These may include:

• limiting access to information;
• using secure systems and providers;
• monitoring for technical issues;
• reducing the amount of personal information we collect;
• deleting or anonymizing information when it is no longer needed.

No app, website, or online service can be completely secure, but we take children’s privacy and safety seriously.

16. Parental access and control

Parents and guardians may contact us to:

• ask what information we have related to their child;
• request correction of inaccurate information;
• request deletion of information;
• withdraw consent, where processing is based on consent;
• ask questions about Fermigo’s privacy practices.

To protect children’s privacy, we may need to verify that the person making the request is the child’s parent or guardian.

Requests can be sent to: contact@fermigokids.com

17. Account deletion

You can delete your Fermigo account and the information associated with it at any time, directly from the app:

• open Fermigo;
• go to Profile → Account → Delete account;
• confirm the deletion.

When the account is deleted, the profile and the game progress stored in Fermigo’s cloud-based backend — including completed activities, selected answers, XP, streak status, and session information — are deleted as well.

App preferences stored locally on the device, such as sound settings, are removed when the app is uninstalled.

Deleting game progress without deleting the account

You can also permanently delete synced game progress without deleting the account:

• open Fermigo;
• go to Parent Settings → Child profile → Reset progress;
• confirm your choice.

This permanently removes the game progress stored in Fermigo’s cloud-based backend — including completed activities, selected answers, XP, streak status, and session information — while the parent account remains active.

If you can no longer access the app, or you prefer not to install it, you can also request account deletion by email. Parents and guardians can send a deletion request to contact@fermigokids.com, and we will delete the account and the associated information, where applicable.

To protect children’s privacy, we may need to verify that the person making the request is the account holder or the child’s parent or guardian.

Certain limited information may be kept after deletion where this is required by law, accounting rules, or Google Play requirements, as described in Section 14.

18. Your privacy rights

Depending on where you live, you may have rights to:

• access your personal information;
• correct inaccurate information;
• delete information;
• object to certain processing;
• restrict certain processing;
• withdraw consent;
• receive a copy of your information;
• complain to a privacy or data protection authority.

We will respond to privacy requests in accordance with applicable law.

19. Additional information for users in the European Economic Area, United Kingdom, and Switzerland

If you are located in the EEA, UK, or Switzerland, we process personal information under one or more of the following legal bases:

• Consent, where you have given consent;
• Contract, where processing is needed to provide Fermigo or related services;
• Legitimate interests, where we have a reasonable business interest that does not override your rights or your child’s rights;
• Legal obligation, where processing is required by law.

You may have additional rights, including the right to access, correct, delete, restrict, object to processing, and request portability of your personal information.

You may also have the right to lodge a complaint with your local data protection authority.

20. Additional information for users in the United States

Fermigo is designed for children and families.

We do not knowingly collect more personal information from children than is reasonably necessary to provide the app.

Parents and guardians may contact us to review, correct, or delete information related to their child, where applicable.

We do not sell children’s personal information.

We do not share children’s personal information for targeted advertising.

If parental consent is required by applicable law, we will seek it before collecting, using, or disclosing the relevant information.

21. Additional information for California residents

If you are a California resident, you may have specific privacy rights under California law.

Depending on how you use Fermigo, you may request:

• access to categories or specific pieces of personal information;
• deletion of personal information;
• correction of inaccurate personal information;
• information about whether personal information is sold or shared;
• to opt out of sale or sharing, where applicable.

Fermigo does not sell personal information.

Fermigo does not knowingly sell or share personal information of children for targeted advertising.

22. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

If we make important changes, especially changes that affect children’s data, we will provide appropriate notice. This may include notice on our website, inside the app, through Google Play, or by email where available.

The “Last updated” date at the top shows when this Privacy Policy was last changed.

23. Contact us

If you have questions about this Privacy Policy or want to make a privacy request, contact us at: